Update or Install Failed: Difference between revisions

From Goodblox Wiki
Jump to navigationJump to search
No edit summary
mNo edit summary
 
Line 3: Line 3:


== Problem ==
== Problem ==
* Goodblox does not install or update properly
* GoodBlox does not install or update properly


<br>
<br>
== What Happens ==  
== What Happens ==  
* Goodblox not found by Internet Explorer – “can’t find Goodblox”
* GoodBlox not found by Internet Explorer – “can’t find GoodBlox”
* Endless Install Loop – user clicks “visit” and is told to download Goodblox; user does this, clicks “visit”, and is told to download the installer * again.
* Endless Install Loop – user clicks “visit” and is told to download GoodBlox; user does this, clicks “visit”, and is told to download the installer * again.
* Goodblox crashes when trying to connect to an online game
* GoodBlox crashes when trying to connect to an online game
* Goodblox crashes randomly not during game play
* GoodBlox crashes randomly not during game play
* You see an error message
* You see an error message


Line 16: Line 16:
== Why it Happens ==  
== Why it Happens ==  


==== Goodblox is Still Running When Installing ====
==== GoodBlox is Still Running When Installing ====
* Goodblox Studio is open, or
* GoodBlox Studio is open, or
* You recently played a game and left Internet Explorer open
* You recently played a game and left Internet Explorer open


Line 24: Line 24:


==== Reboot ====
==== Reboot ====
* First reboot your computer and try to play; if you installed while Goodblox was running, this will usually fix it
* First reboot your computer and try to play; if you installed while GoodBlox was running, this will usually fix it


==== Re-Install ====  
==== Re-Install ====  
If a simple reboot doesn’t work, do the following:
If a simple reboot doesn’t work, do the following:
# Uninstall Goodblox: Control Panel > Add/Remove Programs
# Uninstall GoodBlox: Control Panel > Add/Remove Programs
# Reboot the machine
# Reboot the machine
# Install Goodblox: https://goodblox.xyz/install/
# Install GoodBlox: https://goodblox.xyz/install/
# Reboot the machine
# Reboot the machine


Line 37: Line 37:


== How to Avoid ==
== How to Avoid ==
# Before updating, quit Goodblox Studio and restart Internet Explorer
# Before updating, quit GoodBlox Studio and restart Internet Explorer

Latest revision as of 02:55, 28 September 2021


Problem

  • GoodBlox does not install or update properly


What Happens

  • GoodBlox not found by Internet Explorer – “can’t find GoodBlox”
  • Endless Install Loop – user clicks “visit” and is told to download GoodBlox; user does this, clicks “visit”, and is told to download the installer * again.
  • GoodBlox crashes when trying to connect to an online game
  • GoodBlox crashes randomly not during game play
  • You see an error message


Why it Happens

GoodBlox is Still Running When Installing

  • GoodBlox Studio is open, or
  • You recently played a game and left Internet Explorer open

What to Do

Try one at a time, in order

Reboot

  • First reboot your computer and try to play; if you installed while GoodBlox was running, this will usually fix it

Re-Install

If a simple reboot doesn’t work, do the following:

  1. Uninstall GoodBlox: Control Panel > Add/Remove Programs
  2. Reboot the machine
  3. Install GoodBlox: https://goodblox.xyz/install/
  4. Reboot the machine

Contact Support

  • Once you have tried all of the above, contact support at [email protected]. And be sure to tell them that you followed the instructions on the wiki.

How to Avoid

  1. Before updating, quit GoodBlox Studio and restart Internet Explorer