Update or Install Failed

Up one category: FAQ

Problem

• GoodBlox does not install or update properly

What Happens

• GoodBlox not found by Internet Explorer – “can’t find GoodBlox”
• Endless Install Loop – user clicks “visit” and is told to download GoodBlox; user does this, clicks “visit”, and is told to download the installer * again.
• GoodBlox crashes when trying to connect to an online game
• GoodBlox crashes randomly not during game play
• You see an error message

Why it Happens

GoodBlox is Still Running When Installing

• GoodBlox Studio is open, or
• You recently played a game and left Internet Explorer open

What to Do

Try one at a time, in order

Reboot

• First reboot your computer and try to play; if you installed while GoodBlox was running, this will usually fix it

Re-Install

If a simple reboot doesn’t work, do the following:

1. Uninstall GoodBlox: Control Panel > Add/Remove Programs
2. Reboot the machine
3. Install GoodBlox: https://goodblox.xyz/install/
4. Reboot the machine

Contact Support

• Once you have tried all of the above, contact support at [email protected]. And be sure to tell them that you followed the instructions on the wiki.

How to Avoid

1. Before updating, quit GoodBlox Studio and restart Internet Explorer