Update or Install Failed: Difference between revisions
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(Created page with "__NOTOC__ {{CatUp|FAQ}} == Problem == * Goodblox does not install or update properly <br> == What Happens == * Goodblox not found by Internet Explorer – “can’t find G...") |
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# Uninstall Goodblox: Control Panel > Add/Remove Programs | # Uninstall Goodblox: Control Panel > Add/Remove Programs | ||
# Reboot the machine | # Reboot the machine | ||
# Install | # Install Goodblox: https://goodblox.xyz/install/ | ||
# Reboot the machine | # Reboot the machine | ||
Revision as of 22:33, 10 July 2020
Problem
- Goodblox does not install or update properly
What Happens
- Goodblox not found by Internet Explorer – “can’t find Goodblox”
- Endless Install Loop – user clicks “visit” and is told to download Goodblox; user does this, clicks “visit”, and is told to download the installer * again.
- Goodblox crashes when trying to connect to an online game
- Goodblox crashes randomly not during game play
- You see an error message
Why it Happens
Goodblox is Still Running When Installing
- Goodblox Studio is open, or
- You recently played a game and left Internet Explorer open
What to Do
Try one at a time, in order
Reboot
- First reboot your computer and try to play; if you installed while Goodblox was running, this will usually fix it
Re-Install
If a simple reboot doesn’t work, do the following:
- Uninstall Goodblox: Control Panel > Add/Remove Programs
- Reboot the machine
- Install Goodblox: https://goodblox.xyz/install/
- Reboot the machine
Contact Support
- Once you have tried all of the above, contact support at [email protected]. And be sure to tell them that you followed the instructions on the wiki.
How to Avoid
- Before updating, quit Goodblox Studio and restart Internet Explorer
