Update or Install Failed: Difference between revisions
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== Problem == | == Problem == | ||
* | * GoodBlox does not install or update properly | ||
<br> | <br> | ||
== What Happens == | == What Happens == | ||
* | * GoodBlox not found by Internet Explorer – “can’t find GoodBlox” | ||
* Endless Install Loop – user clicks “visit” and is told to download | * Endless Install Loop – user clicks “visit” and is told to download GoodBlox; user does this, clicks “visit”, and is told to download the installer * again. | ||
* | * GoodBlox crashes when trying to connect to an online game | ||
* | * GoodBlox crashes randomly not during game play | ||
* You see an error message | * You see an error message | ||
| Line 16: | Line 16: | ||
== Why it Happens == | == Why it Happens == | ||
==== | ==== GoodBlox is Still Running When Installing ==== | ||
* | * GoodBlox Studio is open, or | ||
* You recently played a game and left Internet Explorer open | * You recently played a game and left Internet Explorer open | ||
| Line 24: | Line 24: | ||
==== Reboot ==== | ==== Reboot ==== | ||
* First reboot your computer and try to play; if you installed while | * First reboot your computer and try to play; if you installed while GoodBlox was running, this will usually fix it | ||
==== Re-Install ==== | ==== Re-Install ==== | ||
If a simple reboot doesn’t work, do the following: | If a simple reboot doesn’t work, do the following: | ||
# Uninstall | # Uninstall GoodBlox: Control Panel > Add/Remove Programs | ||
# Reboot the machine | # Reboot the machine | ||
# Install | # Install GoodBlox: https://goodblox.xyz/install/ | ||
# Reboot the machine | # Reboot the machine | ||
| Line 37: | Line 37: | ||
== How to Avoid == | == How to Avoid == | ||
# Before updating, quit | # Before updating, quit GoodBlox Studio and restart Internet Explorer | ||
Latest revision as of 02:55, 28 September 2021
Problem
- GoodBlox does not install or update properly
What Happens
- GoodBlox not found by Internet Explorer – “can’t find GoodBlox”
- Endless Install Loop – user clicks “visit” and is told to download GoodBlox; user does this, clicks “visit”, and is told to download the installer * again.
- GoodBlox crashes when trying to connect to an online game
- GoodBlox crashes randomly not during game play
- You see an error message
Why it Happens
GoodBlox is Still Running When Installing
- GoodBlox Studio is open, or
- You recently played a game and left Internet Explorer open
What to Do
Try one at a time, in order
Reboot
- First reboot your computer and try to play; if you installed while GoodBlox was running, this will usually fix it
Re-Install
If a simple reboot doesn’t work, do the following:
- Uninstall GoodBlox: Control Panel > Add/Remove Programs
- Reboot the machine
- Install GoodBlox: https://goodblox.xyz/install/
- Reboot the machine
Contact Support
- Once you have tried all of the above, contact support at [email protected]. And be sure to tell them that you followed the instructions on the wiki.
How to Avoid
- Before updating, quit GoodBlox Studio and restart Internet Explorer
