View source for Update or Install Failed

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{{CatUp|FAQ}}

== Problem ==
* GoodBlox does not install or update properly

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== What Happens == 
* GoodBlox not found by Internet Explorer – “can’t find GoodBlox”
* Endless Install Loop – user clicks “visit” and is told to download GoodBlox; user does this, clicks “visit”, and is told to download the installer * again.
* GoodBlox crashes when trying to connect to an online game
* GoodBlox crashes randomly not during game play
* You see an error message

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== Why it Happens == 

==== GoodBlox is Still Running When Installing ====
* GoodBlox Studio is open, or
* You recently played a game and left Internet Explorer open

== What to Do == 
Try one at a time, in order

==== Reboot ====
* First reboot your computer and try to play; if you installed while GoodBlox was running, this will usually fix it

==== Re-Install ==== 
If a simple reboot doesn’t work, do the following:
# Uninstall GoodBlox: Control Panel > Add/Remove Programs
# Reboot the machine
# Install GoodBlox: https://goodblox.xyz/install/
# Reboot the machine

==== Contact Support ==== 
* Once you have tried all of the above, contact support at info@goodblox.xyz. And be sure to tell them that you followed the instructions on the wiki.

== How to Avoid ==
# Before updating, quit GoodBlox Studio and restart Internet Explorer